Executive Summary and Key Findings

For the fourth consecutive year, FaceTime commissioned NewDiligence, an independent market research company, to conduct its annual survey on the growth and impact of collaborative Internet applications. As in prior years, the research was conducted among a large sample of corporate IT managers and end users across all size organizations in North America, UK and Europe. The research study includes compiled data from 500 IT managers and end users. Key findings can be found below:

• Internet application usage is at 97%, up from 85% in 2007
• 73% of IT managers report at least one security incident as a result of Internet application usage
• 37% of companies report an instance of non-compliance; 27% report accidental data leakage
• Largest companies project $125K monthly to remediate Internet usage related security, compliance and data leakage issues
• 51% of end users access social media sites at least once per day
• 79% of employees use social media (Facebook, LinkedIn, You Tube) at work for business reasons

Report Detail

Please refer to individual section reports for findings by category:

• Internet Application Usage
• Security Incidents and Cost
• Work and Private PCs
• Social Networking at Work
• Archiving and Retrieval
• Unified Communications

Internet Application Usage

• Internet application usage has expanded dramatically-to the point where virtually all corporations have employees using at least one such application: survey results indicate that 97 percent of endusers now use one or more of these Internet applications, up from 85 percent reported last year.
• Web conferencing, streaming audio and Web-based email are the top applications in use. Web conferencing is now used by 82 percent of employees, up from 72 percent last year.
• In addition to penetrating across all organizations, according to IT managers, in two-thirds of organizations, eight or more of these applications are in use. That represents 300 percent growth since 2005, the first year of the tracking study.
• On average, an organization has 9.3 of these types of Internet applications in use by its employees.

Security Incidents and Cost

• Seventy-three percent of IT managers reports at least one Internet-related attack at their organization. Viruses, Trojans and worms (59%) are most common, followed by spyware (57%) for a close second.
• This year we began tracking incidents involving intellectual property and regulatory compliance. The problems appear widespread: Four in ten IT managers report incidents involving non-compliance (37%), while another 27 percent have seen unintentional release of corporate information.
• On average, IT managers report 34 such incidents per month. Not surprisingly, the larger the organization, the greater the incident rate. Organizations with 5,000 or more employees have 68 occurrences in a typical month, compared with ten incidents at businesses with fewer than 100 employees.
• These incidents are not only annoying and costly, but they hit the bottom line too. A typical incident requires 22 IT employee hours to remediate. At an estimated $70 pay scale, that runs more than $50,000 per month at affected organizations. The largest organizations see projected monthly costs upwards of $125,000.

Work and Private PCs

• Three-fourths of endusers (74%) use their work PC for personal reasons, most often for email (90%), looking at web sites (84%) and banking/personal finance (68%)
• It works the other way round also: ninety percent of employees own a PC. Of these 85 percent use it for work reasons. The most common work activity is email (85%). Eight in ten employees load documents that they’ve brought home on disc, flash drives or other media (79%). Another 73 percent use their private PCs to download documents form the corporate network.

Social Networking at Work

• The use of social networks and social media sites-like Facebook, LinkedIn, and YouTube-is widespread at work for both work and personal purposes. Seventy-nine percent of endusers use these services at work for business reasons.
• An equal portion, 82 percent, uses these sites and services at work for personal reasons.
• Social network usage is common: 51 percent of endusers use these sites at least once per day. Twenty-six percent access them several times a day.
• The most common work-related purposes cited are for professional networking (54%), research (52%) and learning about colleagues (52%).
• Not surprisingly, LinkedIn is the most commonly used site for professional purposes (62%). For personal purposes, YouTube leads the pack with 55 percent of endusers accessing the site, at work, for personal reasons. Facebook (35%) is the next most popular personal usage site at work, followed by MySpace (27%).

Archiving and Retrieval

• Sixty-eight percent of IT managers have archiving and retrieval methods for corporate email. About half that many-31 percent-store IM communications. One in four have copies of audio conferences (25%), while slightly fewer (20%) archive corporate Web conferences.
• If requested by corporate attorneys to reproduce IM communications-in the event of a lawsuit, for example-51 percent of IT managers could not do it. Thirty-eight percent because they have no such capabilities and 13 percent could do it but not in any practical time frame.

Unified Communications

• Unified Communications suites exist at about 29 percent of IT respondent organizations. Ten percent have deployed pilots to a limited number of users, while 19 percent have deployed UC for the majority of their endusers.
• Adoption plans are split equally between those who plan to rollout UC to a limited group, and those who plan to roll it out to the majority of their end users (9% in each category).
• All told, within twelve months, 28 percent of organizations will have UC suites for the majority of their users, while 19 percent will have some users with access to UC.