Collaborative Internet: Usage Trends, Employee Attitudes & IT Impacts

Three in four IT respondents (73 percent) report incidents resulting from the Internet applications measured in the survey. While software-related incidents are most common, including viruses (59 percent) and spyware (57 percent), human errors are also relatively widespread: four in ten IT respondents cite violations of corporate or regulatory policies that govern computer usage (37 percent) and around one in four have reported issues resulting from unauthorized dissemination of information (27 percent).

On average IT respondents report a monthly average of 34 greynet-related incidents that require some kind of remediation, which may range from PC repair to identifying and fixing information leaks. On average, it requires 22 hours of time to identify, assess, and repair these incidents

	Any Company	From 1 to 99 employees	100 to 999	1000 to 4,999	5,000 or more
Avg Number of Incidents	34	10	17	20	68
Avg IT hours per incident	22	22	19	17	27
Estimated Monthly cost (@ $70 per hour)	$52,360	$15,400	$22,610	$23,800	$128,520

Assuming an average hourly wage of $70 per hour, monthly costs associated with these incidents are quite high.

Remediation time varies by type of incident. IT respondents who have experienced unintentional information leaks, for example, report larger average remediation times. Note that the columns are not mutually exclusive: that is, some respondents experience more than one type of incident.

	Avg Monthly Incidents	Avg Hours To Remediate
Any incident	10	22
Virus, Trojans or worm infections	12	17
Spyware and other malware	12	18
Rootkits, bots and botnets	7	32
Unintended info leaks	18	34
Non-compliance with policy	18	35

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