Customer Support

FaceTime offers a broad range of support services through an experienced team of customer support professionals located in Belmont, California, Huntington, West Virginia, and Bangalore, India ready to serve the needs of our valued customers.

Four support packages are available:

Standard support is available 8am to 5pm Pacific time and offers product troubleshooting, network planning, database planning, and an electronic subscription to public instant messaging network status updates, all supported by an online trouble-ticketing system.

Premium support offers all the same services as the Standard support package above but is available 7x24.

Enterprise support provides a more extensive service for our largest customers, including the assignment of named account support coordinators to ensure every aspect of the service is delivered on time and to the customer's specifications.

AOL Support The team is available through a variety of communication channels Monday-Friday, 7:00AM to 5:00PM Pacific.

If you are interested in Enterprise Support or 24x7 Support, please contact your FaceTime sales representative or email enterprisesupport@facetime.com

For X-Cleaner Support, click here to open a support ticket or browse the knowledge base.