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Press Release
USAS Technologies, LLC Selects FaceTime IMAuditor 5.0 and MSN Messenger Connect for Enterprises to Support Secure and Compliant Real-time Enterprise Communications
FaceTime Ensures Secure, Global IM Communications
FOSTER CITY, Calif., August 17, 2004 - FaceTime Communications, the leading provider of solutions that secure, manage, and extend instant messaging (IM) and other forms of real-time communications, announced today that USAS Technologies, LLC, an Enterprise Internet Application Development company, has successfully implemented FaceTime
IMAuditor 5.0TM and the Microsoft MSN Messenger Connect for Enterprises (MSN Connect) service for more secure and compliant use of Microsoft .NET Messenger Service (MSN's instant messaging network). With offices located in Kentucky, Maryland, China and India,
IMAuditor 5.0 and MSN Connect's "Anytime, Anywhere" capability helps to ensure seamless, real-time communication flow for their employees that transcends geographic boundaries.
Employees in each continent communicate with each other via IM on various software development projects, 24 hours a day. To provide seamless customer support and a consistent workflow, employees in and between each office need the ability to have immediate information exchange. IM is their primary tool for instant communication. With all IM communication being proxied through FaceTime's
IMAuditor 5.0, all pertinent information about project work is logged and available for review by employees who need to pick up where a worker from another shift or another office in another country left off. In addition,
IMAuditor 5.0 provides name space management, consistent naming conventions for employee identities and enhanced security on MSN's instant messaging network to ensure adherence to USAS Technologies, LLC's corporate standards of conduct.
"Of all the IM gateway providers, FaceTime was the most responsive and appropriate for our needs," said Seth Hishmeh, Managing Partner at USAS Technologies, LLC. "IMAuditor 5.0 provides the name space management and message archiving we needed at the price point that fits our business. For our company to provide the best customer service, we need regular access to logs of past IM communications. IM communications are critical to the operation of our company."
USAS Technologies, LLC's infrastructure is decentralized due to the office locations in multiple countries. Since the company does not operate using a traditional VPN setup, unauthorized and unmonitored download and use of a publicly-available consumer-based IM application without an accompanying security solution to manage its use can have serious consequences. A proprietary IM network would have been largely ineffective in this type of architecture because each user is essentially external to the network and because teams must support critical customer project work 24/7/365 and be accessible to customers via public IM networks. FaceTime was selected because the company's
IMAuditor 5.0 security and management solution best met USAS Technologies, LLC's need for outside the firewall configuration, IM logging, auditing, and reporting; administration of segmented usage policies; controlled dissemination and protection of sensitive corporate data; and spam control and anti-virus scanning for file transfers.
IMAuditor 5.0 enables secure and compliant IM use on a laptop at a home office, client site, coffee shop or office location in another country. USAS Technologies, LLC uses
IMAuditor 5.0 to conduct all of its office IM communication, due to the nature of its geographically dispersed office locations.
"Our customers tell us it is imperative that they have the ability to communicate in real-time regardless of whether they are in the office or on the road," said Todd Biggs of Microsoft. "Thus, our customers are increasingly relying on IM to conduct business, and the 'Anytime, Anywhere' capability of MSN Connect helps companies achieve greater efficiency by enabling employees to use corporate IM from virtually anywhere."
"The extension of IM security and compliance outside of the firewall and VPN is the natural evolution in enterprise IM communication," said FaceTime President and CEO Kailash Ambwani. "USAS Technologies, LLC gives a glimpse of the added value
IMAuditor 5.0 can potentially bring.
IMAuditor 5.0 is critical as businesses need to ensure secure, remote access to IM."
About FaceTime Communications
FaceTime Communications enables the safe and productive use of instant
messaging, Web usage and Unified Communications platforms. Ranked number one by
IDC for four consecutive years, FaceTime's award-winning solutions are used by
more than 900 customers – including nine of the 10 largest U.S. banks – for
security, management and compliance of real-time communications. FaceTime
supports or has strategic partnerships with all leading public and enterprise
IM network providers, including AOL, Google, Microsoft, Yahoo!, Skype, IBM,
Reuters and Jabber.
FaceTime is headquartered in Belmont, California. For more information visit
http://www.facetime.com or call 888-349-FACE.
The FaceForward blog, at http://blog.facetime.com,
offers thoughts and opinions about the changing nature of Internet communications.
About Microsoft
Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and solutions that help
people and businesses realize their full potential.
PR Contact:
Emily Chamberlin
650-762-2945
echamberlin@ar-edelman.com
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