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50 New Customer Acquisitions and Record Revenues Increase Leadership for FaceTime Communications in Instant Messaging Market

Banking, Cable, Energy, Financial Services, Health Care, and Insurance Among Industries Represented by 250 Customers Leveraging FaceTime's Enterprise IM Security and Management Solutions

FOSTER CITY, Calif., April 14, 2003 -- Furthering its established leadership as the premier provider of security and management solutions for instant messaging (IM) in the enterprise, FaceTime Communications today announced a record first quarter 2003 with 50 new account acquisitions within the last 100 days. These customers are now among 250 cross-industry enterprises currently relying on FaceTime's market-leading solutions to detect, manage and extend IM use by hundreds of thousands of business users on any IM system, anytime, anywhere in the world. FaceTime's revenues continued to show substantial growth quarter to quarter with a 15% increase over the previous quarter. The company's momentous first quarter results combined with its historical leadership in defining the IM space and rapid customer adoption to result in over 250,000 licensed users of its award-winning technology.

FaceTime provides its customers with a comprehensive approach to the centralized security, management and control of real-time communications such as IM in the enterprise. Among the major global corporations that have chosen FaceTime's solution during the past 100 days are: Monness, Crespi, Hardt & Co.; Morgan Keegan, Inc.; and Toronto Dominion Bank.

"FaceTime is our standard solution for the management, control and administration of all our instant messaging communications," said John Threadgill, Information Technology, Morgan Keegan & Company, Inc., one of the South's largest investment firms with more than 140 offices in 14 states. "IMAuditor Enterprise's tight integration with Reuters Messaging and Entelagant's e-mail surveillance and archival products enables us to safely and seamlessly manage our IM business communication policy while providing unified compliance reporting with all other IM and e-mail use within the company."

"In the instant messaging management market segment, FaceTime's IMAuditor and IM Guardian products have generated two to three times more revenue than its nearest competitor in 2002," according to Robert Mahowald, research manager at IDC. "Through the expansion of its direct and OEM sales channels, FaceTime has established itself as a leader."

FaceTime is now considered the standard in IM security and management by:

  • Six of the top eight banking institutions in the United States
  • Three of the top four Canadian banking institutions
  • 32 of the top 100 global financial services firms, including one     of the largest mutual funds companies
  • Six of the leading energy companies in the United States
  • Two of the largest healthcare providers in the United States
  • Three of the leading insurance institutions in the United States
  • One of the largest broadband cable network providers in the     United States

    "Our extraordinary first quarter results demonstrate the tremendous demand for our award-winning solutions across various industries," said FaceTime President and CEO Glen D. Vondrick. "We are pleased industry analysts recognize FaceTime as a category leader in IM security, management, control and regulatory compliance for industries such as financial services, health care and energy. We will continue to expand our leadership into multiple industries by addressing the broader needs of general enterprise organizations. As we work closely with our customers and partners, we will also continue to offer the most comprehensive and scalable IM security and management solutions available," added Vondrick.

    FaceTime's flagship solution, IMAuditor Enterprise, is used to secure, manage and control IM usage in heterogeneous, multi-vendor enterprises while enabling customers to gain competitive advantages in time-sensitive business environments. This software server solution is installed behind the enterprise firewall to support IM services from the world's leading IM network providers, including AOL, Microsoft, IBM Lotus, Yahoo!, Reuters, and Communicator Inc. In addition, IMAuditor Enterprise provides financial services firms with a solution to meet regulatory compliance requirements.

    About FaceTime Communications
    FaceTime Communications enables the safe and productive use of instant messaging, Web usage and Unified Communications platforms. Ranked number one by IDC for four consecutive years, FaceTime's award-winning solutions are used by more than 900 customers – including nine of the 10 largest U.S. banks – for security, management and compliance of real-time communications. FaceTime supports or has strategic partnerships with all leading public and enterprise IM network providers, including AOL, Google, Microsoft, Yahoo!, Skype, IBM, Reuters and Jabber.

    FaceTime is headquartered in Belmont, California. For more information visit http://www.facetime.com or call 888-349-FACE. The FaceForward blog, at http://blog.facetime.com, offers thoughts and opinions about the changing nature of Internet communications.

    PR Contact:

    Emily Chamberlin
    650-762-2945
    echamberlin@ar-edelman.com


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