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Press Release
FaceTime Announces Enterprise Deployment of Real-Time Distributed Customer Service Application at Leading Retailer
RedEnvelope Invests Further in FaceTime's Instant Customer Application For Call
Center Communications and Customer Interaction
FOSTER CITY, Calif., May 20 /PRNewswire/ -- FaceTime Communications, the
leading provider of network-independent instant messaging (IM) applications for
business, today announced that RedEnvelope, the premier multi-channel specialty
gift retailer, has expanded its relationship with FaceTime by entering into an
enterprise licensing agreement to install FaceTime's Instant Customer CRM
application in the RedEnvelope data center. By bringing FaceTime's innovative
CRM solution in-house, RedEnvelope's IT department will ensure they can keep
pace with their expanding online eBusiness communications needs. The result is
increased customer service efficiency, faster response times and lower call
center costs.
"Superior customer service has always been a hallmark at RedEnvelope as it has
rapidly grown to become the premier multi-channel specialty gift retailer,"
said Christopher Cunningham, RedEnvelope's CIO. "It was essential to license a
CRM solution that could scale with our growth. We evaluated other providers,
but FaceTime's Instant Customer application offered the most flexible licensing
and deployment options to scale along with our business. The company's proven
leadership in recording, logging, tracking and retrieving all employee and
customer email and instant messaging communications ensures we are able to
continue to provide superior service to our customers."
"FaceTime's technology has been helping companies such as RedEnvelope solve
critical business issues by ensuring complete capture of Internet
communications between employees and their customers in dispersed
environments," said Glen D. Vondrick, FaceTime's President and CEO. "Due to
FaceTime's technology platform, RedEnvelope can utilize any Internet channel,
such as email, web chat or instant messengers from AOL, Microsoft, Yahoo!, to
gain a complete audit of the communications for valuable business re-use. The
company's decision to further invest in FaceTime validates our leadership as a
multi-product company enabling IM applications for business collaboration and
knowledge sharing."
About RedEnvelope, Inc.
Whether a gift is a token of gratitude or a grand gesture of love, we consider
its giving and receiving a cherished occasion in itself. In Asian traditions,
gifts are often presented in a simple red envelope -- a timeless symbol of love
and appreciation. In the spirit of this tradition, gifts purchased from
RedEnvelope are accompanied by a personalized message in a red envelope. We
offer an extensive collection of imaginative, original gifts for every
occasion, recipient and budget through our Web site and catalog, as well as
customized corporate gift services. Several unique features help guide
customers to the gift they want, including: GiftSearch, GiftReminder,
ExpressGifts (guaranteed overnight delivery), online customer service, multiple
addressing and an inventory system that tracks in real-time to ensure that
every item featured on the site is available. Our goal is to make gift
giving-no matter what the occasion-easy and fun.
About FaceTime Communications
Founded in 1998, FaceTime Communications is the leading provider of security solutions for the management and
control of greynet applications such as adware/spyware, instant messaging, webmail, P2P file sharing, web
conferencing and instant voice. FaceTime delivers the industry's first IMPact Index, which assesses "point-in-time"
risks posed by viruses, worms and other malware propagating through greynet applications. FaceTime's award-winning
solutions are used by over 600 customers, among them seven of the eight largest U.S. financial institutions.
FaceTime supports or has strategic partnerships with all leading public and private IM network providers, including
AOL, Google, Microsoft, Yahoo!, IBM, Bloomberg, Jabber and Reuters.
FaceTime is headquartered in Foster City, California. For more information visit http://www.facetime.com or call 888-349-FACE.
PR Contact:
Emily Chamberlin
650-762-2945
echamberlin@ar-edelman.com
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