Press Release

Have You Clicked Yet?' Dingo Blue Offers Immediate Live Service To Online Customers

Rapidly growing Australian telco - Dingo Blue - uses FaceTime Communications to add human touch to online customer service

Sydney, March 8, 2001 - FaceTime Communications Inc., has announced that its Instant Customer^TM Suite of real-time, online instant messaging applications is now being used by Australian telecommunications company, Dingo Blue, to support customers online at its Web site, www.dingoblue.com.au.

Dingo Blue is using FaceTime's solution as a key element in its customer service strategy. The service enables customers to save time and money, and avoid traditional hassles by going online. At the company's Web site, customers can use the live customer service option to sign up, check account status, change account details and conduct bill payments, as well as select and purchase products.

FaceTime Instant Customer offers a suite of services and applications that help e-commerce sites acquire customers, generate sales and build customer loyalty by bringing a human face to e-commerce. The company's Instant Messaging (IM) applications transforms instant messaging into the most profitable, effective strategy for B2C and B2B communications on the web.

Launched in July 1999, Dingo Blue offers a full suite of telecommunications solutions, including ISP services, long distance and mobile telephony. The organisation is extending its offerings into other vertical markets, including financial services.

"The Dingo Blue mission is to continually challenge existing business conventions. We want to offer the savings and convenience of transacting business online to our customers," said Ms Katrina Horrobin, Customer Solutions Director at Dingo Blue. "By allowing us to offer our customers immediate and personalised service online, FaceTime has helped us create a comfort level with our customers that was not possible prior to the IM solution.

"Many organisations are realising the benefits of live, immediate, online customer service," a FaceTime spokesperson said. "An e-commerce site should be able to surpass the high level of personal customer service that is expected by its customers. FaceTime's unique Instant Messaging solution allows companies to offer immediate human help to their online customers."

Since Dingo Blue first began using FaceTime's Instant Customer solution, the IM capability has measurably increased customer retention and satisfaction. The ability to instantly connect with a live customer service representative is an important aspect of Dingo Blue's online advertising campaign. The feature is highlighted by the message "Have You Clicked Yet?"

About FaceTime Communications
FaceTime Communications, based in Foster City, Calif., is the leader in real-time e-business communications services using instant messaging networks from AOL, Microsoft, and Yahoo. FaceTime provides a wide array of Instant Messaging services for the B2C and B2B markets. Its market-leading customer service applications suite helps e-commerce sites generate sales and build customer loyalty by enabling live, person-to-person communication. More than 200 companies rely on FaceTime products and services, including some of the hottest names in e-business including Travel.com.au, Hartley Poynton; Dingo Blue, RedEnvelope.com, Wingspan.com, and Compaq. FaceTime opened its European headquarters in London, in April 2000. For more information, visit FaceTime Communications at www.facetime.com, call 650-574-1600, or instant message the company live, through FaceTime's AOL Instant Messenger BizBuddyName, FaceTimeLive.

Contacts:

FaceTime Communications
Barry Shurtz
(650) 572-5892
bshurtz@facetime.com

msr.comm for FaceTime
Kerry Coulter
kerry@msrdotcomm.com
(415) 447-6115 x4

Michele Barnum
michele@msrdotcomm.com
(415) 447-6115 x3