In the News

2008 Articles

Inc. Magazine, May 13, 2008
"Minimize Security Threats from IM"

ComputerWeekly.com, May 6, 2008
"Video: Security product launches at Infosec - Facetime, Ironkey and Clearswift"

BBC News, May 1, 2008
"BBC exposes Facebook flaw"

Wall Street Journal Technology Blog, April 7, 2008
"Now IT Can Control Your Facebook Time"

eWeek, April 7, 2008
"FaceTime Looks to Deepen Control of Web 2.0 Applications"

SC Magazine, April 1, 2008
"The next generation"

Computerworld, April 1, 2008
"FaceTime security product scans Skype's encrypted IM"

Channel Web, March 24, 2008
"FaceTime Unified Security Gateway Review: IM Gets A Safety Net"

CRNTech, March 24, 2008
"FaceTime Unified Security Gateway Review: IM Gets a Safety Net"

ProSecurity, March 20, 2008
"Security of Instant Messaging is Going Unnoticed"

IP Communications, March 7, 2008
"FaceTime Communications Releases Version 9.1 of IM Auditor"

BCS (British Computer Society), March 7, 2008
"IT Managers Warned About IM Gap"

Dark Reading, March 6, 2008
"Hacking: The New Child's Play?"

InstantMessagingPlanet.com, March 5, 2008
"Instant Messaging Security: the Botnet Connection"

Inc. Technology, February 28, 2008
"Minimize Security Threats from IM"

San Jose Business Journal, February 22, 2008
"FaceTime: Same Company but Expanded Market Focus"

VoIP News, February 15, 2008
"The Low Down on VoIM"

International Herald Tribune, February 10, 2008
"Pride and panic in messages between traders"

Calibre MacroWorld , February 6, 2008
"Web 2.0: Unsafe At Any Speed?"

InfoWorld, February 4, 2008
"Big Trouble with Teen Hackers"

USA Today Technology Live, January 28, 2008
"More sneaky cybercrime"

InfoWorld, January 15, 2008
"Collaboration: Bandwidth killer"

IT Pro, January 11, 2008
"IM, chat and P2P network attacks up in 2007"

Redmondmag.com, January 9, 2008
"Study: MSN Most Dangerous IM Client in 2007"

SC Magazine (US), January 8, 2008
"Zango Fires Back At Fortinet Over Adware Accusations"

SC Magazine, January 2, 2008
"Fake 'Tom from MySpace' pages offer ringtones, cell phone games"

IT Week, December 7, 2007
"Benefits and pitfalls of being social"

IT Pro, November 29, 2007
"IT pros careless with web security"

Time Magazine Online, November 13, 2007
"Behind The Alicia Keys MySpace Scam"

Top Tech News Online, November 12, 2007
"MySpace Still Denies Security Holes"

IDG News Service, November 10, 2007
"MySpace Problems Began Days Before Alicia Keys Hack"

PC World, September 29, 2007
"Six ways to fight back against botnets"

PC World, September 28, 2007
"Attack Of The Killer Bots"

InfoWorld, September 24, 2007
"Bubbles The Worm Adds Keylogger"

Insider Colour Supplement, September 24, 2007
"Insider Colour Supplement #2 - Realtime communication has arrived - were you ready ?"

InfoWorld, September 12, 2007
"FaceTime To Launch Unified Communications Appliance"

Computing, September 11, 2007
"'Greynets' waiting to snare enterprises"

IT Week, September 10, 2007
"FaceTime Expands Protection"

San Francisco Business Times, September 10, 2007
"FaceTime Raises $15.6M"

Silicon Valley/San Jose Business Journal, September 10, 2007
"FaceTime Gets $15.6M New Funding"

Instant Messaging Planet, August 14, 2007
"IM Watch: Instant Messaging Market to More Than Double"

CRM Today, June 25, 2007
"Gartner Predicts Instant Messaging Will Be De Facto Tool for Voice, Video and Text Chat by The End of 2011"

ZDNet-UK, June 25, 2007
"Businesses lack IM security"

Information Security Magazine, May 2007
"Hot Pick: FaceTime Internet Security Edition"

InfoWorld, April 25, 2007
"FaceTime offers Skype manager for business "

SearchVoIP.com, April 12, 2007
"Instant Messaging Threats Become More Sophisticated"

Processor Magazine, March 30, 2007
"Tips For Better Security & Compliance"

C|Net Security Blog, March 28, 2007
"'Porn Browser' Serves Up Malicious Software"

IT-Director.com, March 22, 2007
"Coming Attractions For eDiscovery"

InfoWorld, March 20, 2007
"Global Malady: Virus Writers Worldwide Team Up"

VNUnet.com, March 16, 2007
"Chinese Hackers Wake Up To Malware"

InfoWorld, March 16, 2007
"Skype Connects With The Enterprise"

ComputerWeekly.com, March 15, 2007
"Integration Is Key To Effective VoIP"

ITsecurity.com, March 14, 2007
"The 59 Top Influencers In IT Security"

SearchVoip.com, February 13, 2007
"Skype Makes More Enterprise Inroads"

eWeek, February 9, 2007
"Botnet Stalkers Share Takedown Tactics at RSA"

Inc.com, February 7, 2007
"Security Tool for Skype"

InfoWorld, February 6, 2007
"FaceTime to offer Skype management"

SearchSecurity.com, February 5, 2007
"Spam, Phishing, IM Attacks Rise"

BBC News, January 25, 2007
"Criminals 'may overwhelm the web'"

VOIP News, January 24, 2007
"Can Skype Cut It for Business?"

InstantMessagingPlanet.com, January 23, 2007
"IM Watch: Sametime Picks Up Real-Time Video"

PC Blade Daily, January 19, 2007
"Ensnared By The Greynet"

eWEEK's Microsoft Watch, January 17, 2007
"Don't Get Caught In The Greynet"

CSO, January 17, 2007
"The Bad Guys Get Smarter"

eWEEK, January 17, 2007
"Risky Employee Behavior on Web Threatens Corporate Networks"

TechNewsWorld, January 3, 2007
"Social Networking Sites in the Crosshairs?"

The Economist, December 19, 2006
"Work-life balance: Consumer technologies are invading corporate computing"

SC Magazine, December 6, 2006
"MySpace Releases Temporary QuickTime Flaw Fix"

Webpronews.com, December 6, 2006
"Government's Ability To Track Electronic Communications"

SC Magazine, December 4, 2006
"New Apple Quicktime Worm Rapidly Spreading Through MySpace"

Washington Post, December 4, 2006
"MySpace Video Worm Pimps Adult Content"

Security Focus, December 2, 2006
"Social Sites' Insecurity Increasingly Worrisome"

Sarbanes-Oxley Compliance Journal, November 16, 2006
"FaceTime and WebEx Provide On-Demand Security and Compliance Capabilities"

IT-OBSERVER, November 14, 2006
"FaceTime secures enterprise Internet use"

eWeek, November 14, 2006
"FaceTime Offers Internet Edition of Gateway Security Appliance"

Network World, November 14, 2006
"FaceTime adds Web filtering to real-time communication security"

Internetnews.com, November 10, 2006
"Greynets Getting Greyer"

IT PRO (UK), November 9, 2006
"Four In Five Companies Suffer "Greynet" Attack"

Messaging News, October/November 2006
"Preparing For IM Compliance"

Network World, October 23, 2006
"IM Monitoring And Logging"

Instant Messaging Planet, October 10, 2006
"FaceTime Offerings Keyed to Security Concerns"

TechWeb, October 9, 2006
"Microsoft Annuls Adware Spreader's MVP Status"

TechWorld, October 9, 2006
"Click-Fraud Worm Plagues Yahoo"

Security Pronews, October 4, 2006
"Botnet Tactics Enable Click Fraud"

EnterpriseITplanet.com, October 2, 2006
"IM Attacks On The Rise"

International Business Times, September 22, 2006
"MSN Messenger Virus Targets Bank Data"

Real Tech News, September 22, 2006
"A Virtual Card for You"

CNET News.com, September 19, 2006
"AOL IM Worm On The Loose"

Security Focus, September 18, 2006
"AIM Bot Creates "Fight Combos" To Spread"

NetworkWorld, September 18, 2006
"Zero-latency approach gives FaceTime edge"

Red Herring, September 18, 2006
"Worm Alert: AIM Users At Risk"

SearchVoIP.com, September 5, 2006
"Instant messaging boom brings security concerns"

NetworkWorld, September 4, 2006
"FaceTime Secures Distributed Enterprises' Use Of IM"

IT Week (UK), August 31, 2006
"FaceTime Updates IM Auditor For Messaging Management"

InstantMessagingPlanet.com, August 29, 2006
"New IMAuditor Release Recognizes EIM Drift"

InformationWeek, July 28, 2006
"Zango Blasted For Targeting MySpace As Adware Channel"

eWEEK, July 20, 2006
"Spyware Fades to a Dull Roar, But Targeted Attacks Loom"

Red Herring, July 18, 2006
"MySpace Worm Squished"

SecurityProNews, July 13, 2006
"Zango Admits To Placing MySpace Profiles"

CNET News.com, July 12, 2006
"Adware Pushed On MySpace"

SC Magazine, July 12, 2006
"Adware Targets Myspace Users"

TechWeb, July 10, 2006
"Zango Adware Found On MySpace"

eWEEK.com Blog, July 10, 2006
"Spyware Ring Tries To Install Software Via MySpace"

ZDNet, July 10, 2006
"180 Solutions Using Viral Marketing On MySpace"

Red Herring, July 6, 2006
"The Search King Has Patched A Vulnerability, But It May Be Hackers' Target Of Choice"

InfoWorld, July 4, 2006
"Reality Check: IM As A Unified Collaboration Platform"

Jax Magazine, July 3, 2006
"Web Services Are the New Prey For Malware"

Associated Press, July 2, 2006
"Web Services Increasingly Under Attack"

Network Computing, June 28, 2006
"FaceTime's RTGuardian"

San Jose Mercury News, June 22, 2006
"Social networks a hacker's paradise"

CNNMoney.com, June 19, 2006
"Google's Orkut hit by Internet worm"

eWEEK.com, June 1, 2006
"Return of Porn-Fetching 'YapBrowser' Raises Eyebrows "

PC Advisor, May 31, 2006
"'Yapbrowser' reappears online Just a month after removal "

SANS, May 26, 2006
"Handler's Diary:MailBag Response info about yhoo32-explr, IM malware "

SearchCIO.com, May 24, 2006
"CIOs Fighting Uphill Battle Against Renegade Apps"

Red Herring, May 23, 2006
"Worm Attacks Yahoo IM Users "

InformationWeek, May 22, 2006
"Yahoo IM Worm Hijacks Browsers, Plays Migraine Music"

eWEEK, May 22, 2006
"New Yahoo IM Worm Poses as 'Safety' Browser"

Instant Messaging Planet, May 22, 2006
"FaceTime Reports New Yahoo Messenger Threat"

SC Magazine, May 22, 2006
"Yahoo IM worm plants fake 'safety browser'"

The Register, May 22, 2006
"IM worm installs rogue browser"

CIO, May 22, 2006
"Yahoo Messaging Worm Installs Bogus Browser"

Digital-Lifestyles, May 22, 2006
"Yahoo! Messenger Worm Installs Its Own 'Safety Browser'"

PC World, May 22, 2006
"IM Worm Installs Bogus Browser"

TechWorld, May 22, 2006
"Hijack browser installed by new worm"

NetworkWorld, May 22, 2006
"Yahoo messaging worm installs bogus browser"

PC Advisor (UK), May 22, 2006
"Yahoo messaging worm hijacks IE"

Instant Messaging Planet, May 8, 2006
"FaceTime Announces 'Greynet' Monitor"

Industrial News Room, May 5, 2006
"Software Helps Manage/Secure/Control Greynet Applications."

IT Week (UK), May 5, 2006
"FaceTime to manage unofficial business apps"

ComputerWeekly.com, April 20, 2006
"IM Causes Instant Security Problems"

IT Week, April 17, 2006
"Better Control and Security for IM"

RealTechNews.com, April 15, 2006
"World Wide Web and the Dark Economy"

SearchSecurity.com, April 12, 2006
"Report: IM, P2P Threats On The Rise"

SC Magazine (UK), April 11, 2006
"P2P Attacks Multiplying"

PC World Canada, April 10, 2006
"FaceTime Claims Skype Scouring Score"

TechWeb, April 10, 2006
"IM, P2P Attacks Skyrocket"

AffiliateTip.com, April 8, 2006
"Boyd & Porter: Spyware Hunters Recount Big Busts"

BetaDot, April 7, 2006
"FaceTime Claims To Have Cracked Skype"

Security Park (UK), March 30, 2006
"FaceTime Secures Instant Messaging For Distance Learning University"

Silicon.com, March 28, 2006
"Open University secures IM chat"

InformationWeek, March 27, 2006
"Spyware And Adware Continue To Plague PCs"

TechWeb, March 22, 2006
"Massive Botnet Stealing Banking Info"

Wall Street and Technology, March 21, 2006
"IM: Real-Time Problems"

ZDNet, March 20, 2006
"More on Botnets"

Systems Management Pipeline, March 18, 2006
"Brazen Botnets Steal From E-Shopping Carts"

Technology News Daily, March 18, 2006
"New Botnets Utilizing Instant Messaging"

TechWeb, March 18, 2006
"Brazen Botnets Steal From E-Shopping Carts"

InternetNews.com, March 17, 2006
"Botnets on the Run?"

UPI, March 17, 2006
"Wireless World: Attack of the 'Botnets'"

SC Magazine (UK), March 17, 2006
"Experts expose botnets controlling 150K PCs"

AffiliateTip.com, March 16, 2006
"FaceTime Security Labs Battle Badware; Benefit Affiliates"

SecurityProNews, March 16, 2006
"New Botnets Hit IMs For IDs From Online Shoppers And PayPal"

RealTechNews, March 15, 2006
"IM Software Used to Create Huge Botnets"

ThoughtShapers, March 15, 2006
"Affiliates Could Aid in Phishing Says FaceTime"

ZDNet, March 15, 2006
"Botnet drama: database theft, IM attacks, financial fraud"

Advisor, March 12, 2006
"IM and P2P Threats Increasing in Number, Frequency, and Sophistication"

eWEEK, February 6, 2006
"FaceTime Real-Time Guardian 500"

ZDnet, January 10, 2006
"Instant-messaging attacks rose in 2005"

ChannelMinds, January 10, 2006
"New IM Worm Targets AIM Users To Deliver Adware Payload"

SC Magazine, January 9, 2006
"IM and P2P threats reach 'critical levels'"

TechSpot, January 9, 2006
"IM and P2P threats increase"

RealTechNews, January 9, 2006
"Worm Installs Rootkit and Adware thru AOL IM"

CRN Australia, January 9, 2006
"IM worm makes new use of old techniques"

Computing, January 9, 2006
"Motorola partners with Yahoo for IM"

Technology News Daily, January 7, 2006
"New IM Worm Targets AIM Users"

ZDnet, December 20, 2005
"Top 10 tricks causing spyware epidemic"

SC Magazine, December 9, 2005
"Run Windows XP SP2 Now"

Instant Messaging Planet, November 18, 2005
"AIM Worm Has Middle East Connection"

TechWeb, November 17, 2005
"AIM Worm Linked To Middle East Group"

CNET News, November 17, 2005
"Rootkit Worm Linked to Hacker Group in Middle East"

eWEEK, November 17, 2005
"AIM Rootkit Attack Traced to Middle East"

SearchSecurity.com, November 7, 2005
The rootkit of all evil?

Enterprise IT Planet, November 1, 2005
I Spy - But You Don't: Enterprise IT Toolkit - FaceTime IMAuditor Review

InformationWeek, November 1, 2005
FaceTime Issues Worm-Free Guarantee

InternetWeek, October 27, 2005
Locking Down The Internet

ITP Technology, October 13, 2005
Microsoft and Yahoo say 'I do'

WebProNews, October 5, 2005
Fake Google Toolbar Goes On Phishing Trip

InformationWeek, October 5, 2005
FaceTime Debuts Next Generation IM Security System

eWEEK, October 3, 2005
FaceTime Combats IM Threats

SC Magazine, September, 2005
Group Test: Instant messaging security

TechNewsWorld, September 21, 2005
IT Security: Take a Walk on the Dark Side

Sarbanes-Oxley Compliance Journal, September 16, 2005
True Instant Messaging Compliance

ZDNet, September 15, 2005
Demystifying EULAs

KRON 4, September 14, 2005
FaceTime Wins Prestigious SC Magazine 'Best Buy' Award

Enterprise IT Planet, September 1, 2005
Enterprise IT Toolkit for the Week of 9/1/05

Messaging News, August 31, 2005
Google Talk is Talk of the Town

Enterprise IT Planet, August 30, 2005
FaceTime Enterprise Spyware Prevention Suite

Network World, August 29, 2005
FaceTime Readies Spyware Prevention

InformationWeek, August 29, 2005
FaceTime Faces Down Enterprise Spyware

InfoWorld, August 29, 2005
FaceTime Greets, Disarms Spyware

PRNewswire, August 25, 2005
FaceTime Announces Support for Google Talk IM Across Entire Product Line

eWEEK.com, August 25, 2005
Add-Ins Instantly Pop Up for Google Talk

BaltimoreSun.com, August 4, 2005
Spyware settlement announced

ZDNet Research, August 3, 2005
93% of corporate users will install a non-sanctioned app within the next 6 months

SC Magazine, August 3, 2005
User Downloads = Spyware Hell

Internetnews, August 2, 2005
Spyware Skyrockets on Greynet Fuel

Security Pipeline, August 2, 2005
Greynets Cost IT $130,000 Monthly

TechWeb News, August 2, 2005
Greynets Cost IT $130,000 Monthly

Butler Group Review, June 2005
Ignorance is not bliss

Sarbanes-Oxley Compliance Journal, June 28, 2005
Top Accounting Firm Secures Instant Messaging with FaceTime

SC Magazine, June 7, 2005
FaceTime acquires anti-spyware technology

Computerwire, June 7, 2005
FaceTime Buys into Antispyware

Computerworld, June 7, 2005
FaceTime to add antispyware technology to IM products

CNET, June 6, 2005
FaceTime to buy spyware fighter XBlock

eWEEK, June 6, 2005
FaceTime Buys Anti-Spyware Vendor

CRN, May 31, 2005
Unipalm signs Instant deal with FaceTime

PlanetAnalog, May 31, 2005
FaceTime Announces Real-Time Guardian™ 3.0, the First Multi-Channel Anti-Spyware Perimeter Security Solution

Channel Business, May 27, 2005
It`s FaceTime for Unipalm

eWEEK, May 23, 2005
Instant Messaging: A New Front in the Malware War

Messaging Pipeline, April 28, 2005
FaceTime to Automate IM Protection

NetworkWorld, April 28, 2005
Security problems getting worse - mostly

Sarbanes-Oxley Compliance Journal, April 25, 2005
Reuters Selects FaceTime as OEM Provider for Its Reuters Messaging Compliance Solution

Silicon.com, April 25, 2005
Reuters IM users get FaceTime

Silicon.com, April 19, 2005
IM threats - going one of two ways

Application Development Trends, March 2005
Instant Messaging Is Here to Stay: Deal With It!

InformationWeek, March 7, 2005
FaceTime Offers New Anti-Spim Technology

InfoWorld, February 23, 2005
Batten down the hatches for IM spam

New York Times Syndicate, February 22, 2005
Spim -- Spam for Instant Messaging -- Is on the Rise Moving in National And Financial Categories

SC Magazine, February 16, 2005
IM vendors warn of Skype growth

Gartner, February 16, 2005
Prepare Now for the Growing IM Security Threat

Silicon.com, December 15, 2004
Re:Viewing 2004: The security threats

Computerworld, December 6, 2004
IM Spread Causing Management Headaches

Computer Weekly, November 23, 2004
Security software turns its attention from the external threats to the dangers within

Silicon.com, November 22, 2004
Spyware sparks user and vendor activity

Business Wire, November 2, 2004
Forrester Research Evaluates Enterprise Instant Messaging Platforms And Gateways

New York Post Online, October 24, 2004
An Instant Success

San Francisco Chronicle, October 11, 2004
Keeping track of cyberslackers: Web and e-mail monitoring by bosses becoming common in the workplace

WashingtonPost.com, September 15, 2004
Employers Begin to Get the Message

Sarbanes-Oxley Compliance Journal, September 09, 2004
Instant Messaging Becomes Secure and Compliant

Computer Business Review Online, August 31, 2004
Firm says most Enterprise AIM users switch to FaceTime

Internetnews.com, August 31, 2004
Industry Jabbers About Google's IM Product

SC Magazine, August 27, 2004
RTG500 Product Review

Collaborative Strategies, August 04, 2004
The Evolution of EIM

silicon.com, July 28, 2004
City banks fail security test

Line56.com, July 15, 2004
Microsoft Offers IM Interoperability

InternetNews.com, July 13, 2004
SMB's Get Some IM FaceTime

Wall Street & Technology, June 8, 2004
From the SIA Show: FaceTime Targets

Security Wire Perspectives, June 3, 2004
Companies find they need better IM control

ServerWatch, May 19, 2004
FaceTime Makes IM as Safe as Talking Face-to-Face

CIO Insight, April 1, 2004
Instant Messaging: IM Here to Stay

SearchDomino.com, March 17, 2004
Is enterprise IM ready for primetime?

SearchNetworking.com, March 8, 2004
Enterprise IM Leaves Non-Financial Firms Wanting

Security Wire Perspectives, March 8, 2004
Instant messaging creates security headaches for enterprises

SearchSecurity.com, February 12, 2004
AIM 'scumware' no buddy of mine

eWEEK, November 10, 2003
FaceTime's Guardian Tool Secures IM, P2P

CIO, November 2003
INSTANT MESSAGING Auditing the Chat Line

Government Technology, September 2003
Instant Messaging Goes Legit

Forbes, October 8, 2003
Real-Time Collaboration - For Real

eWEEK, September 26, 2003
Reuters Extends Enterprise Instant Messaging

Silicon.com, September 24, 2003
How consumer IM vendors are targeting business users

Business Week, September 16, 2003
Why Offices Are Now Open Secrets

InfoWorld, September 9, 2003
Reuters, AOL connect IM networks

eWEEK, September 9, 2003
FaceTime Extends IM to Oracle Portal

Instant Messaging Planet, August 4, 2003
BEA Adds FaceTime Presence to WebLogic

USA Today, August 4, 2003
Instant messengers take corporate world by storm

ADTmag.com, July 1, 2003
IM invades the enterprise

ADTmag.com, June 25, 2003
New tools aim to boost IM security

SearchStorage.com, May 19, 2003
Iron Mountain partners on IM archiving tool

Fortune, May 12, 2003
The IM Invasion

PC World, April 17, 2003
Can Instant Messaging Really Be Safe?

eWEEK, April 16, 2003
FaceTime, Others Plot IM's Corporate Future

eWEEK, April 14, 2003
Labs Answers IM Questions

SearchNetworking.com, April 7, 2003
Business use of IM threatened, but FaceTime comes to the rescue

Risk Magazine, April, 2003
The data deluge

SiliconValley.com, March 6, 2003
Microsoft to push instant messaging for business

Silicon Valley/San Jose Business Journal, 2003
Corrupting IM

On Wall Street, December 1, 2002
Faster Than Email Instant messaging has become as popular as email, but are firms willing to accept it?

eWEEK, November 18, 2002
Microsoft Is Latest to Jump to Enterprise IM

eWEEK, November 4, 2002
AOL Launches Enterprise IM

InfoWorld, October 28, 2002
AOL sends corporate IM

Computerworld, October 17, 2002
Financial companies rally for IM standards, compatibility

Instant Messaging Planet, October 16, 2002
Financial Services IM Group Forms

InfoWorld, October 14, 2002
Reuters, Microsoft launch IM for financial services

InformationWeek, October 14, 2002
Reuters Messaging service will integrate with the news agency's existing financial-services products

The Wall Street Journal, October 2002
Yahoo Inc. Plans to Introduce Message Service for Businesses

The New York Times, April 15, 2002
Keeping Watch Over Instant Messages

NetworkWorldFusion, March 11, 2002
Boosting your IM IQ will pay off

Wall Street & Technology, March 6, 2002
IT Challenge

eWEEK, February 22, 2002
eWEEK Announces eXcellence Awards Winners

CNN.com, February 6, 2002
Software lets managers monitor instant messaging

eWEEK, December 3, 2001
IM Genie Out of the Bottle

ComputerWorld, November 23, 2001
Message tracking, storage pose problems

InstantMessagingPlanet.com, November 20, 2001
Like it or not, instant messaging (IM) has invaded the enterprise and corporate America

InformationWeek, November 6, 2001
Thomas Weisel Partners is testing IMAuditor from FaceTime Communications

Transform, November, 2001
Instant Messaging For Corporate Collaboration

Instant Messaging Planet, October 29, 2001
Vendors to Assist Microsoft's IM Efforts

Red Herring, September, 7 2001
Instant Messaging Gets Serious

InformationWeek, September 3, 2001
Not Just Kid Stuff

InformationWeek, August 6, 2001
Instant Messaging Goes Corporate

Extraprise Alert, July 6, 2001
Microsoft Boosts Instant Messaging for Business Extraprise Alert

Smart Computing, June, 2001
A Chat Room In Every PC

ZDNet, August 21, 2001
Technology can boost but also overwhelm e-biz

InformationWeek, August 6, 2001
IM traffic isn't screened, monitored, or tracked

CRMDaily.com, April 19, 2001
Ask Jeeves Polishes CRM Deal

InternetNews.com, April 18, 2001
Serving Your Customers With Instant Messages

National Relocation & Real Estate, March 6, 2001
Chatting About Homestore.com™

PC Magazine, February 13, 2001
Live Customer Support Analysis