White Paper

The Impact of New Communication Tools for Financial Services Firms
by Osterman Research

Download this paper to learn about newer technologies in use by financial services firms, such as unified communications, Web 2.0 and social networking, the variety of regulations imposed on financial services firms with regard to these technologies and how organizations can mitigate risk.

“…financial services firms want and need to use new communication and information tools to supplement their use of more traditional technologies. These tools include unified communications systems that integrate email, real-time chat and voice into a single platform; social networking tools like Twitter, Facebook and Linkedln that permit dissemination and gathering of information in novel ways; Skype, that combines traditional telephony with presence-based capabilities; and other tools. …However, there are significant risks associated with improper use of these technologies. A financial services firm that does not manage its use of these tools properly can put itself at serious risk of non-compliance with governmental and other regulatory authorities resulting in heavy fines; it can seriously damage its reputation; and it can lose customers. “

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